Thank you for choosing Sughats for your culinary delights. We aim to provide you with delicious food items and excellent customer service. Please review our refund and returns policy below:

Quality Assurance: We take pride in the quality of our food products. However, please note that slight variations may occur in taste and appearance due to the nature of handmade and traditional recipes.

Return Policy:

  • Our return policy lasts for seven days after your order delivery. Unfortunately, we cannot offer refunds or exchanges after this period.
  • To be eligible for a return, your food item must be unused and in its original packaging.
  • We require a receipt or proof of purchase to process your return.
  • Please contact us before returning any items.
  • Items returned after seven days of delivery will not be accepted unless due to our mistake.
  • Products damaged or missing components due to reasons other than our fault will not be eligible for return.

Contact Us for Returns: If you wish to return your food item, please contact our customer care team by phone at +923023747654 or by email at info@sughats.com. Please provide a clear reason for the return.

Replacement Policy: Replacement will be provided based on product availability. All returns are subject to inspection upon arrival at our facility.

Refund Process:

  • Upon receipt and inspection of your return, we will notify you via email or phone regarding the acceptance or rejection of your refund.
  • If approved, your refund will be processed and applied to your original payment method within ten days. For Cash on Delivery (COD) orders, refunds will be issued via bank transfer.
  • Refunds for online payments will be reversed for the ordered product.
  • Refunds may take up to 20 working days to reflect in your account.

Exclusions:

  • Food items purchased during sales or promotions are not eligible for return or exchange unless defective.
  • Customized or personalized food items cannot be returned unless faulty.

Late or Missing Refunds: If you haven’t received your refund yet, please check your bank account. Contact us at info@sughats.com or call us at +923023747654 for assistance.

Help for Customers: For further assistance, please feel free to contact us in English at any time.

Thank you for your understanding and cooperation. We’re here to help with any questions or concerns you may have.